Rules first, every time.
Before any text, email or call goes out, MaestroIQ checks it against the contact limits, the calling window, the consumer's opt-outs and consent, and any hold on the account.
What the platform enforces
Contact limits
Counted per consumer, across channels, before each message is sent.
Calling and texting hours
Checked for each consumer before anything goes out.
Opt-outs
An opt-out on one channel is honored on every channel.
Consent
Consent is checked before a message is sent.
Cease and dispute holds
An account on hold gets no outreach until the hold is cleared.
State notices and license checks
Part of the Licensing & Compliance+ add-on.
Stricter, never looser
Your agency can make its rules stricter than the law. Nobody can make them looser.
Rule editions and pinning
Rules come in dated editions. Your agency is pinned to an edition, so its rules don't change overnight. When a new edition is published, you see what changed and choose when to adopt it.
[Detail on edition review windows and effective dates: pending]
The audit trail
Every message records the rules it went out under: the edition, the checks it passed, and who sent it. Staff actions are logged with who did what, and when. When a consumer, client or regulator asks, you have the answer.
Audit search and export come with the Licensing & Compliance+ add-on.
MaestroIQ is built to help your agency follow the laws that apply to it and the rules it sets. It is not legal advice. [Legal wording: pending counsel review]
See it with your own accounts.
Book a 30-minute walkthrough.